Submit your online serviceform here
Read more, and click on the desired service order:
Service
Register a complaint
As soon as an injury or error is detected, the customer is adviced to contact the kitchen retailer. As a retailer, please contact HORN immidiately through a completed service report, which you will find below.
The complaint is then treated through internal systems, which, depending on the nature and size of the damage, initiates the required internal procedures.
We strive to complete all complaint cases within 10 days, however please note that the nature of specific cases, may result in a delayed process.
(Note that the following form is made in danish, in case you need help or guidance you are welcome to contact our servicecenter)
HORN Safetyprograms
Safteyprogram guidance
We want our customers to be able to choose any of our countertops without a worry in mind.
By choosing a Low-Risk safety program, HORN is in charge of all measurements (Including: Coordination with the end-customer, control of access, digital measurements and/or preparation of a template of the countertop and advice on required support measurments).
When choosing an All-Risk safety program, HORN is responsible for measurements, delivery and assembly (Including: Coordination with the end-customer, control of access, digital measurements and/or preparation of a template of the countertop and advice on required support measurments, delivery on time, proper assembly, advice to the end-customer on proper maintenance and daily cleaning of the countertop and ensures that the place is nice and clean after finishing the All-Risk).
Read the applicable Conditions for sales- & delivery, by login in to your B2B user.
